Club at The Quay facilities includes use of a state of the art gym, aromatherapy salt wall room, infrared room, steam room, sauna, footspas, rainshower, pool and hydrotherapy pool and fitness classes will be available to book some mornings at a discounted rate.
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1.The Club at the Quay
1.1 Club at the Quay name over leaf is operated by Deganwy Quay Limited whose registered office Saffery Champness Llp Mitre House, North Park Road, Harrogate, England HG! 5RX Company Registration Number 4180826
1.2 All joining fees, subscriptions and other receipts shall become the property of the Proprietor. On cancellation or termination of membership no refund will be made to the member or any part of the initial joining fee or monthly membership payments.
1.3 It is a condition of acceptance of membership that the member agrees to pay the initial subscription fee and agrees to be bound by the terms of these rule.
2. Payment
2.1 The annual subscription fee must either be paid by the member in full on acceptance by the Proprietor of an application for membership or by twelve months equal instalments payable by subscription to the Proprietor's bank from the member's bank. One months’ notice must be given to end your subscription. Flexi memberships can be paused at any time with one working days’ notice.
2.2 The Proprietor reserves the right to specify or amend (where reasonably necessary) the method by which monthly fees shall be paid e.g. by bankers standing order or direct debit.
3. Membership
3.1 The Proprietor reserves the right to reject within its reasonable discretion any application for membership of Club at the Quay. Applications may be rejected where for example the applicant owes money to the Proprietor or has behaved in an unacceptable way on the Proprietor's premises.
3.2 Membership is personal to the member at the location for which the membership is granted and cannot be transferred. A member may not loan their membership card or permit it to be used by anyone else. This could cause your membership to be cancelled.
3.3 Club at the Quay offers the following membership types:
3.3.1 Individual membership
Available to individuals of at least 18 years of age. An individual member is entitled to full use of all standard club facilities during opening hours.
3.2.1 Joint Membership
Available to couples who live at the same address who are both at least 18 years of age. Joint members are entitled to full use of all standard club facilities during opening hours
4. Membership Duration
4.1 The minimum membership period is 12 months from the membership commencement date shown overleaf.
5. Fees
5.1 The initial subscription fee and monthly membership fee set out overleaf shall be payable for each class of membership. Club at the Quay management shall give at least 30 days written notice of any changes to monthly charges.
6. Admission
6.1 Every member shall be issued with a membership card or wristband. The members must swipe their card or wristband on each visit to the Club at the Quay - failure to do so will mean that a member will not be allowed entry to the Club at the Quay. A nominal charge not exceeding £10 will be made for lost membership cards/wrist bands to cover the proprietor's administration charges.
7. Termination
7.1 The membership of any member may be terminated:
a) By the Proprietor
1. Without notice if a member commits a serious or repeated breach of the Club at the Quay rules as set out in these terms and conditions or as displayed on the Club at the Quay notice boards from time to time.
2. By notice in writing if any payment owing to Club at the Quay by the member remains unpaid 30 days after the due date for payment.
3. Membership may be cancelled immediately upon notice in writing if the Proprietor reasonably suspects that the member is causing undue upset or inconvenience to other Club members or the Proprietors staff.
b) By the member
1. The member may terminate membership by giving at least three months prior written notice following the initial upfront payment to the Club at the Quay Manager. Membership fees will remain payable to the end of the notice period. It will be the member's responsibility to cancel any direct debits, standing orders or subscriptions concerned.
8. Guests
8.1 Members who introduce guests to The Club shall ensure that their guests complete a guest pass and pay the current guest fee as displayed on The Club's notice board.
8.2 Guests must always be accompanied by the member introducing them who will then be responsible for their guests' actions whilst on The Club premises.
8.3 No more than two guests may be introduced to The Club at any one time by the same member. Prior approval may be granted by the management to admit extra guests.
8.4 Guests with a valid guest pass will have the same membership privileges as the member accompanying them.
8.5 The Club management may reasonably refuse entrance to The Club. The guest charges and admission hours may vary from time to time, as displayed on The Clubs notice board.
9. Dress
9.1 Appropriate dress must be always worn within the Club at the Quay. Trainers must be worn whilst using equipment within the gymnasium.
9.2 Suitable clothing to be always worn in all wet areas.
10. Reservations
10.1 All reservations for services and/or programmes may be made by members up to one week in advance.
10.2 The management can refuse to rebook classes for a member who repeatedly cancels or fails to keep an appointment for services and/or programmes.
10.3 Swimming pool and wellness access must be booked in advance.
11. Conduct of Members
11.1 Members and guests are expected to always behave in an orderly and lawful manner whilst in the Club at the Quay. Any damage to the Club at the Quay caused by a member or guests' negligence or misconduct shall be paid for by the member.
11.2 No Alcohol or food can be brought by the members or guests into the Club at the Quay and smoking is strictly forbidden.
11.3 Members and guests are requested to shower prior to entering the swimming pool, hydrotherapy pool, foot spas, steam room, Himalayan salt aromatherapy room, infrared room, and sauna, and again upon leaving the steam and sauna areas before re-entering the pool or hydrotherapy pool.
11.4 Members or guests may not enter the Club at the Quay under the influence of alcohol or mind-altering drugs.
12. Disclaimer of Liability
12.1 Neither the proprietor nor any company within the Deganwy Quay Limited, or agents or employees of either shall be liable for any loss, damage or theft of personal property belonging to the member or any guest occurring on the Club at the Quay premises except where the injury, death, loss, damage, or theft is caused by negligence of the proprietor, its employees, or agents.
12.2 Member's and/or guests are advised to undergo a medical examination prior to beginning a physical activity programme. Those with diabetes, heart disease, high or low blood pressure and pregnant women should consult their doctor to check of the Club at the Quay facilities should not be used.
13. Other
13.1 members must notify in writing to The Club any changes to their name, address, or bank details.
13.2 The club at the Quay management reserves the right to show potential members around the Club at the Quay.
13.3 The hours during which the Club at the Quay is open for use by members may change from time to time or for bank holidays, cleaning or decorating. Where possible, at least 14 days prior notice to changes to opening times will be given to members, although shorter or no notice may be given in emergencies.
13.4 The Club at the Quay management will use its reasonable endeavours to ensure that the Club at the Quays facilities are in working order and available for use by members when the Club at the Quay is open, but there may be occasions when such facilities may either be out of order or not available for reasons beyond the reasonable control of the Proprietor. A member's entitlement to use the Club at the Quay facilities is therefore limited to those facilities which are available for use at the time they wish to use the Club at the Quay.
13.5 All members agree to behave appropriately and follow the Club at the Quays rules.
13.6 Any disputes or difference that may arise regarding the interpretation of these rules shall be dealt with at the discretion of the proprietor.
13.7 The Proprietor reserves the right to vary, revoke, or add to these rules from time to time within its reasonable discretion.
13.8 The failure of the Proprietor or a member to enforce any of its rights at any time for any period shall not be construed as a waiver of such rights.
14. GDPR
14.1 To offer our customers the best possible level of service, we collect and store crucial pieces of personal information, so that we may identify how to tailor your experience.
In line with the EU's General Data Protection Regulation (GDPR), we at Deganwy Quay Limited will be processing your information using legitimate interests.
This essentially means we will provide you with reasonable and proportionate communications.
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